Collections Specialist

Job Description: Drive financial stability in healthcare with a Collections Specialist role that balances empathy with efficiency in managing patient accounts.

What You'll Do:

• Reach out to patients through various communication channels like phone, email, or text to collect overdue balances.

• Dispatch payment reminders and confirmations to ensure patients are aware of their financial obligations.

• Process incoming payments, updating and maintaining accurate patient account records.

• Address and resolve any billing discrepancies, providing clear answers to patient inquiries about invoices.

• Work closely with the billing department to verify the accuracy of financial records and patient accounts.

Qualifications:

• Experience in collections, customer service, or a similar role where account management is key.

• Excellent communication skills, with the ability to handle sensitive financial discussions tactfully.

• Proficiency in using collections or billing software to manage accounts and document interactions.

• Strong organizational skills to track multiple accounts and follow up systematically.

• Ability to maintain a professional and compassionate demeanor when dealing with potentially stressful situations.

Benefits:

• Patient-Centric Impact: Help patients manage their healthcare costs while ensuring organizational financial health.

• Skill Enhancement: Develop expertise in financial communications and account management.

• Team Collaboration: Work with a supportive team aimed at improving billing practices and patient satisfaction.

• Career Development: Opportunities to grow within the financial operations of healthcare administration.