Case Study: Consumer Finance
Context: A Utah-based consumer financing company with 110+ employees.
Challenge:
Backlog of consumer loans coming in each afternoon/evening with no underwriters to review them causing significant delay and backlog.
Current underwriters at $80K to 120K and are hard to find with an accounting and finance background.
Customer and client frustration in turn around time, backlog of questions each morning, high cost of local talent and turn over.
Solution:
Process deals overnight for first thing in the morning approvals
Reduced cost to $14/hour flat rate or $28,000 for an average savings of 72%
100% retention rate
72% Annual Cost Savings
1 Week Turnaround
Happy Sales Team
“We love them. They are incredible. They churn out work every single day with very little management oversight.”